Shipping & Returns

Warrior Workshop Policy

Last updated: October 2026

1. Why we have this policy

Every Warrior Workshop is planned weeks or months ahead. Seats are limited, instructors and range time are booked, and meals and logistics at the ranch are covered before anyone arrives. When you book, someone else doesn't get that seat. So we ask for real commitment. In return, we promise to be clear and fair, and to make it right when the problem is on our side.

2. When these terms apply

Before you pay. These terms are presented to you, and you accept them, before payment. We will never ask you to accept new terms after you've paid as a condition of keeping your seat.
Going forward only. This policy applies to purchases made on or after the "Last updated" date above. Earlier purchases are governed by the terms accepted at the time. If you bought before then, you may choose to have either policy as a whole apply to your purchase (the old one or this one, not a mix of both). Just tell us in writing.
Future changes. We may update this policy. A change never applies to a purchase you've already made unless you agree to it in writing.
Written confirmation. Every reschedule, credit, transfer, fee, or refund is confirmed to you in writing (email or text). If you don't receive a confirmation within 2 business days, contact us, because the change isn't final until it's confirmed.

3. 3-day cancellation window

You may cancel any workshop purchase within 3 days after you buy it for a full refund, no questions asked, as long as the workshop hasn't started. Send your cancellation by email or text (Section 15). Refunds go to your original payment method within 14 days.

4. After 3 days: credit, not refunds

After the 3-day window, workshop fees are not refundable when you decide not to attend, can't make your date, or change your plans. Instead, you move to a new date (Section 5) or keep what you paid as a workshop credit (Section 6), under the rules for your level. This does not limit the refund rights in Sections 8, 10, 11 and 14.

5. Rescheduling

Notice is counted from the start time of your scheduled workshop. Send it to hello@sovereignselfdefense.com, or text (preferred) or call 561-803-5205.

Level	Free reschedule	Fee	Inside 14 days
Level 1	One, with 14+ days' notice	$95 per move with less than 14 days' notice, and per move after the free one	Fee applies
Level 2 (two-day course)	One, with 30+ days' notice	$195 per move with less than 30 days' notice, and per move after the free one	Fee applies
Levels 3, 4 and 5	With 60+ days' notice	$195 per move inside 60 days, and per move after the free one	Treated as a no-show (Section 8)

One free reschedule per level purchased, with the notice shown above.
Every fee applies to each move after the free one. If you move the same booking three times, the first (with enough notice) is free and the next two each carry the fee for your level.
One fee per move. We never charge a rescheduling fee and also reduce your credit for the same change.
If you'd rather not pick a new date yet, your booking becomes a credit (Section 6). The same notice and fee rules apply.

6. Workshop credits

What a credit is: a right to rebook a seat. It is not cash and is not a prepaid balance.
Value: what you actually paid for that seat or level (Sections 12 and 13), minus any fee that applies.
Valid for 12 months from the date of the workshop you missed or moved.
Our date guarantee: within your credit period, we will offer at least two dates for the level your credit covers. For Level 2, at least one of those will be a weekend date. Level 5 dates are announced at least 6 months ahead.
Same-level price protection: a credit for a level always covers a seat in that same level, even if our list price goes up. Used toward a different level or product, it counts at its dollar value.
Cash refund of a credit: only if we fail to offer the guaranteed dates within your credit period. In that case you may choose a refund of the unused credit to your original payment method, or keep the credit until we do offer dates.
At expiry: if we offered the guaranteed dates and the credit wasn't used within 12 months, it expires and has no cash value.
Credits can't be resold. They can be transferred as described in Section 7.

7. Transfers to a family member

You may transfer a booked seat or a credit one time to an immediate family or household member (spouse, partner, child, parent, sibling) at no charge, if you tell us at least 7 days before the workshop. The new student must meet that level's prerequisites, sign our participant waiver, and follow all safety rules. Transfers to non-family members or resale aren't allowed unless we approve in writing.

8. Attendance confirmation and no-shows

Levels 1 and 2: if you miss your workshop without telling us before it starts, the fee for your level ($95 for Level 1, $195 for Level 2) is deducted and the rest of what you paid becomes a credit valid for 12 months.

Levels 3, 4 and 5: these seats are small, advanced, and hard to refill, so the rules are firmer.

Confirm 30 days out. You must confirm attendance 30 days before the workshop. We'll ask you by email and text.
Final notice. If you haven't confirmed by then, we'll send a final notice by email and text. You have 48 hours from the time we send that notice to respond. If you don't, your seat is released.
No-show or released seat. If you don't attend, tell us less than 14 days before the workshop that you can't, or your unconfirmed seat is released:
If we refill your seat, you receive a credit of what you paid minus $395.
If we can't refill it, the seat is forfeited with no credit.

9. Documented emergencies (all levels)

If a documented emergency keeps you from attending or forces you to move your date (for example a hospital stay, a death in your immediate family, or military deployment), contact us as soon as you reasonably can with documentation. You'll receive a full credit with no fee, and it doesn't use up your free reschedule.

Military deployment: your credit is held until you return, and the 12-month period starts when you're back.
Death or permanent disability of the student: we'll refund any unused levels paid for in advance, to the student or their estate.

10. Removal for safety or conduct

Safety comes first. We may decline or stop a student's participation for:

behavior that puts the student or others at risk, or ignoring safety commands;
showing signs of impairment that instructors observe, such as slurred speech, unsteady balance, slowed reactions, or confusion, whatever the cause;
disruptive behavior that interferes with the training of others.

Our process: instructors observe and assess, then talk with the student privately and, when it's safe, give them a chance to correct the issue. In serious cases we may ask the student to leave immediately.

What happens to your money:

The workshop you were removed from: no refund or credit for that day.
Future levels you've already paid for: if we decide not to train you again, we'll refund the unused levels you paid for in advance (at the price paid, Section 12). If we allow you to continue, those levels remain yours.
Review: you may ask us to review the decision within 14 days by email. If we find the removal wasn't justified, we'll give you a credit for that workshop.
If you have to stop for a medical reason (illness or injury, not misconduct), you'll get a credit for that workshop at no fee.

11. If we cancel, change, or can't deliver

The outcome is the same whatever the reason. No fees apply in any case.

Our own reasons (for example scheduling, low enrollment, or a material change in level, location, format, or length).
Instructor unavailable (illness, emergency).
Weather, range or ranch closure, or a government order (see Section 14).

In each case:

We offer you new dates first, for the same level, at no charge.
If we don't supply new dates within your 12-month credit period, you get a full refund of the amount paid for the affected workshop or level, to your original payment method within 14 days of your request.

12. Packages and multi-level purchases

Each level in a package is its own booking. These rules apply to each level separately.
Value of a level: if you got a package discount, each level is valued at its share of what you actually paid, in proportion to list prices, unless your receipt lists a per-level price.
Using a credit, transferring, or rescheduling one level doesn't affect the others.
If we stop offering a level you've paid for, Section 11 applies to that level.

13. Promotional and discounted seats

Credits and refunds are based on what you actually paid, not the list price. Example: a Level 1 seat bought for $395 with a $100-off code (list price $495) earns a $395 credit, which still covers a full Level 1 seat (same-level price protection, Section 6). Promo codes can't be reused on rebooked seats and have no cash value.

14. Weather, range closures and make-up days

Florida weather is real. If we cancel or cut short a workshop because of a hurricane, tropical storm, lightning, flooding, a range or ranch closure, or a government order:

We'll aim to reschedule within 60-90 days, when it's safe to do so. Section 11 applies.
Partial days: if we have to stop partway through, we'll offer a make-up session for the training you missed, at no charge. If we don't supply a make-up date, Section 11 applies to the missed portion.
If you can't travel safely because of an official storm warning or evacuation order for your area, tell us before the workshop starts and we'll move your date with no fee.
Ordinary rain and heat aren't cancellation events. We train outdoors, so dress for it.

15. Your rights, and contact us first

Nothing in this policy waives your rights if we fail to perform, misrepresent what we sell, or charge you without authorization or more than once, or any other right you have under Florida or federal law, including your card issuer's dispute rights.
Contact us first. If something about a charge looks wrong, or you believe we didn't deliver what you bought, contact us before disputing the charge with your bank or card issuer, and give us 10 business days to resolve it. We'll respond within 2 business days.
Because seats are reserved for specific dates, a workshop you chose not to attend (when we were ready to deliver it) is handled under Sections 4-8, not as "service not provided." We'll provide your booking records to your card issuer if asked.
Recovery. To the extent permitted by law, if a charge for a workshop you agreed to and we were ready to provide is reversed, we may seek to recover the amount owed under this policy, and the student may lose eligibility for future enrollment until it is resolved.

16. Legal terms

Governing law: this policy is governed by the laws of the State of Florida.
Venue: any legal action about this policy will be brought in the state courts located in Okeechobee County, Florida, unless the law requires otherwise.
Severability: if any part of this policy is found unenforceable, the rest stays in effect, and that part is enforced to the fullest extent allowed.
Which document controls: this policy is the complete statement of our refund, cancellation, and reschedule terms for live workshops. If a summary, message, social media reply, or your Commitment Contract conflicts with it, this policy controls, unless we agree otherwise in writing for your specific purchase.

17. Contact

Sovereign Self Defense · Freedom Ranch, 11655 US-441, Okeechobee, FL 34974 Email: hello@sovereignselfdefense.com · Text (preferred) or call: 561-803-5205

This policy covers live Warrior Workshops. Merchandise and online courses are not covered by this policy. Questions? Email hello@sovereignselfdefense.com.

I look forward to training with you!